1. When will my street be resurfaced? Street resurfacing is one form of preventative maintenance. Its purpose is to extend the life of the street and to keep it looking and riding just as if it was brand new.

The Public Works Department is responsible for maintaining 87 miles of roadway in the City of Campbell. For scheduling preventative maintenance work and to keep track of the condition of each roadway, the City utilizes a computerized pavement management system (PMS) which stores the condition data of all of our streets. This computer system has a module that predicts the proper time to perform the appropriate preventative maintenance work on each street utilizing the most current condition data for that street. Based on the amount of funding that is available each year, the PMS will recommend the most cost effect pavement maintenance program for the streets that year.

To find out more about the City’s Pavement Management Program, please contact the Public Works Engineering Division at (408) 866-2150 or email us at: .

2. What is the process for getting my sidewalk repaired? The City of Campbell administers an annual program that addresses sidewalk, curb and gutter concerns. A resident may contact the City and complete a request for an inspection of a sidewalk and/or curb and gutter. The service request will be investigated and if the location meets the City’s criteria for removal and replacement, it will be placed on the sidewalk/curb and gutter repair list and considered for a future sidewalk replacement project. Generally, this is a no cost service to the resident. In order to be considered for this program, please email , or call the Maintenance Division at (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday. For more information, please see the City’s Sidewalk Maintenance Repair Program.

3. What are the rules on placing storage containers in the public right-of-way? Storage containers may be stored on the public street only after an encroachment permit has been obtained from the Public Works Department. In addition, storage containers on residential streets are allowed only if a building permit has been obtained from the Building Division.

A storage container is defined as a private container that carries personal property or furniture. An example of a storage container is a large metal shipping container (one that is transported via ocean carrier, train or semi-truck – i.e. Maersk) or another example of a storage container is one that a storage facility (i.e. Public Storage) drops off for you to fill.

4. Do I need an encroachment permit for a debris box to be placed in the public right-of-way? Depending on location, an encroachment permit may be required. Please contact the City’s Public Works Department for more information at (408) 866-2150.

5. How can I request a ramp to be installed at the corner of my street? You may request an accessibility ramp to be installed at the corner of your street by contacting the Public Works Engineering Division at (408) 866-2150 or via email at .

The City apportions a percentage of the funds used for the Annual Sidewalk Maintenance program to install accessibility ramps – that equates to approximately 10 ramp installations each year. Please note that due to the limited funding, all accessibility ramp installations are done on a first come first serve basis.

1. Who is the City’s garbage provider?
How do I call to begin garbage/recycling service?
My garbage and/or recycling were not picked up. Who do I contact? The City’s garbage provider is West Valley Collection & Recycling, LLC. They are a private company that provides residential (single-family and multi-family) and commercial garbage and recycling collection services. To start or change service, to inquire about why your garbage and/or recycling were not picked up, please contact: West Valley Collection & Recycling, LLC 1333 Oakland Road, San Jose, CA 95112, Phone: (408) 283-9250.

2. What is the City’s recycling program? West Valley Collection & Recycling, LLC, provides an unlimited curbside-recycling program for single-family residences, multi-family residences, and commercial businesses. Different colored carts are provided for residents and property owners to use. For more information about recycling, please contact: West Valley Collection & Recycling, LLC 1333 Oakland Road, San Jose, CA 95112 Phone: (408) 283-9250.

3. When will my yard waste be picked up? Yard waste is picked up on the same day as your regular garbage pickup. Yard waste should be put in your yard waste container provided by West Valley Collection & Recycling, LLC. You may contact West Valley Collection & Recycling, LLC at (408)283-9250 for your specific garbage pickup day.

4. I need to dump some large items that are at my home. What can I do? Please contact West Valley Collection & Recycling, LLC at (408)283-9250 for information regarding disposal of large items. For a fee, you may order a dumpster that will be delivered to and picked up from your home. West Valley Collection & Recycling, LLC, will inform you of the types of items which can and cannot be dumped by this method or you may visit their website at www.westvalleyrecycles.com .

5. What can go in the garbage and what can NEVER go in the garbage? Items that can go in the garbage are the following:

• Normal household refuse.
• Tree and shrubbery trimmings, flowers and lumber (no more than 4-feet in length and 40 lbs in weight) securely tied in bundles at both ends. It is recommended that you recycle the yard waste. The yard waste may be placed out in separate containers on the same day as your regular garbage.
• Cardboard and wooden boxes folded flat and tied in bundles. However, we encourage you to recycle these materials when possible.
• Broken glass, wrapped securely in multiple layers of newspaper.
• Animal wastes, wrapped in newspaper or plastic bags.
• Empty and dry hazardous materials containers of 5 gallons or less.

Items that can NEVER go in the garbage are the following:

• Liquids of any type. The refuse in landfills must be as dry as possible.
• Hot coals, ashes or lit cigarettes.
• Building and construction debris (dirt/rocks, tree trunks, carpets or large scraps).
• Furniture, appliances or auto parts (water heaters, major appliances, couches/chairs, car bumpers, fenders, engine blocks, batteries, items over 50-lbs).
• Household Hazardous Wastes (paint, solvents, cleaning fluids, motor oil, insecticides, acids, gasoline, pool chemicals, highly flammable liquids, radioactive materials or toxic chemicals). Contact the Santa Clara County Household Hazardous Waste Program at (408) 299-7300 to dispose of these materials. Their website is www.hhw.org .
• Medical waste, including needles/syringes.
• For special pick-up and/or disposal of these materials, please contact the Santa Clara County Household Hazardous Waste Program at (408) 299-7300 or visit www.hhw.org .

For more information on what can and can not go in the trash, recycle, and/or green waste bins, please visit www.westvalleyrecycles.com .

6. How do I report someone pouring substances into the storm drain?
Who do I report illegal dumping to? Storm Drain violations and illegal dumping are to be reported to one of the following agencies: City of Campbell Public Works Department (408) 866-2150, City of Campbell Public Works Maintenance Division (408) 866-2145, West Valley Clean Water Program (408) 354-4734, or 911 (during non-business hours).

7. Why is there only one company who can provide dumpsters/debris boxes for Campbell residents? The City of Campbell has an exclusive Franchise Agreement with West Valley Collection & Recycling, LLC, to provide this service to its residents. Please contact West Valley Collection & Recycling, LLC  at (408)283-9250 to order a dumpster.

8. What is considered Household Hazardous Waste?
How can I dispose of this hazardous waste?
Who do I contact about household hazardous waste drop off locations? Household hazardous waste are paint, solvents, cleaning fluids, motor oil, insecticides, acids, gasoline, pool chemicals, highly flammable liquids, radioactive materials or toxic chemicals. Please contact the Santa Clara County Household Hazardous Waste Program at (408) 299-7300 to dispose of these materials. They can give you information about waste drop off locations or you can visit their website www.hhw.org for more information.

9. What is the proper procedure for draining my pool? Pool water can be drained to the property owner’s sanitary sewer cleanout or can be drained in the property owner’s lawn or open ground. Pools cannot be drained into the street or storm drain system. For more information, please read/print the Draining Pools and Spas Brochure (825k pdf) provided by the Santa Clara Valley Urban Runoff Pollution Prevention Program.

1. I have questions about the tree in front of my house. Who do I contact? To ask a question regarding your tree, call (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday, or email us at .

2. Who do I contact to trim or remove a City street tree? The City of Campbell strongly supports the preservation of street trees. Trees beautify and enhance our neighborhoods, help to conserve energy, clean the air, and provide a home for wildlife. In 2005, Campbell was named a Tree City USA for the 23rd year in a row by the National Arbor Day Foundation for its commitment to trees. The City will remove street trees only if they are dead or diseased beyond saving. Street tree removals requested by adjacent property owners for any other reason are allowed only in very limited circumstances. In most cases, these requests require the approval of the Parks and Recreation Commission and, if granted, require that the adjacent property owner arranges and pays for the removal and replacement of the tree with a large, 24-inch box tree. To discuss street trees, please email , or call the Maintenance Division at (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday, and ask to speak to the Park Maintenance Supervisor.

3. Who do I contact to trim or remove a private tree? Trees on private property are the responsibility of the property owner. To inquire about the removal of a private tree, please contact our Planning Dept. at (408)866-2140 between the hours of 8:00 AM to 5:00 PM, Monday thru Friday, or email .

4. There is a pothole in my street. Who do I contact to fix it? To report a pothole in the street, please email , or call the Maintenance Division at (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday and provide the address of the location of the pothole along with your name and telephone number.

5. Where do I report damaged or missing signs? The Maintenance Division makes repairs to existing traffic signs as needed. To report a concern or problem with a traffic sign, please email , or call the Maintenance Division at (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday.

For new sign installation, please email or call our Engineering Division at (408)866-2150 between the hours of 8:00 AM and 5:00 PM Monday thru Friday.  

6. Who do I report significant ponding of water in my gutter to?

Significant ponding is often a result of excessive irrigation. The City’s response to ponding water along the gutter is limited. There are some circumstances wherein the City will repair or remove and replace a curb and gutter. To be considered, please email , or call the Maintenance Division at (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday and provide an address of the location along with your name and telephone number. For more information please see our Streets Maintenance Section.

7. Who do I contact for an uplifted sidewalk or curb and gutter? The City of Campbell administers an annual program that addresses sidewalk, curb and gutter concerns. A resident may contact the City and complete a request for an inspection of a sidewalk and/or curb and gutter. The service request will be investigated and if the location meets the City’s criteria for removal and replacement, it will be placed on the sidewalk/curb and gutter repair list and considered for a future sidewalk replacement project. Generally, this is a no cost service to the resident. In order to be considered for this program, please email , or call the Maintenance Division at (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday. For more information, please see the City’s Sidewalk Maintenance Repair Program.

8. How do I get my name on the waiting list for the Community Garden? The City of Campbell operates and manages a community garden at Edith Morley Park. The approximate ½ acre garden site has 39 - 10x20 garden plots. Community garden plots are available for Campbell residents who want to have a garden to plant vegetables, herbs or flowers, but don't have a suitable site where they live. Plots are issued on a year-to-year and first-come-first served basis, with a limit of one plot per family. There is a $30.00 annual fee. This covers watering costs and upkeep of the garden. Currently, there is a waiting list. If you would like to be placed on the waiting list, please email , or call the Maintenance Division at (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday.

9. Who do I report graffiti to? Graffiti creates visual blight and property damage. When graffiti is allowed to remain on property and not promptly removed, it invites additional graffiti and criminal activity. Therefore, it is extremely important that once graffiti is discovered, it must be removed immediately. If you need help in removing graffiti or need to make a report regarding graffiti removal, call the graffiti hot line at (408)866-2191.

10. There is a streetlight out. Who do I contact to have it replaced? To report a street light problem or outage, please submit a Street Light Trouble Call Form or call the Street Light Repair Hotline at (408) 866-2781. Please be prepared to give the address or location of the pole and the nearest cross street.

11. When will my street get swept? The following is the street sweeping schedule for residential areas with curb and gutters in the City of Campbell. Please note that these areas get swept twice a month. We request that you refrain from parking on the street during the scheduled sweeping days so that the sweeper can get access to the curb area.

 12. Who do I call for sewer related problems? West Valley Sanitation District maintains the system from the sewer cleanout to the street. To report problems with the sewer cleanout or sewer lines, please contact West Valley Sanitation District during their business hours 7:30 AM to 4:30 PM weekdays at (408)378-2407, or visit their website at www.westvalleysan.org . For after hour emergencies, call County Communications at (408)299-2507.

13. Who do I call about a rodent problem? Santa Clara County Vector Control is responsible for providing this type of service. You may contact Vector Control at 408-299-2050 or visit their website at www.sccvector.org for more information.

14. I will be doing some construction and digging. How can I avoid hitting the underground utility lines? When digging in the City right-of-way, you must call Underground Service Alert (U.S.A.) at 1-800-227-2600. They will notify the appropriate utility companies who in turn will mark their facilities in the public right-of-way. You must contact U.S.A. at least two working days prior to commencing any work. For more information about U.S.A., go to www.usanorth.org

 15. Who do I contact if a tree/bush is blocking visibility or access to my street or sidewalk? To report a tree or bush which is blocking vehicle or pedestrian traffic, please email , or call the Maintenance Division at (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday and please provide an address of the location along with your name and telephone number.

16. What are the water feature hours at the various parks in Campbell? During warm weather months, the water feature hours are 10:00 AM to 6:00 PM.

For concerns relating to the water features, please email , or call the Maintenance Division at (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday.

17. Who do I contact for bees or wasps in the City’s right-of-way? To report bees or wasps in city trees or city property, please email , or call the Maintenance Division at (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday and please provide your name, telephone number and the location of the infestation.

18. Who do I contact for dead or stray animals in the City’s right-of-way? To report a stray animal in the City’s right-of-way, please contact Silicon Valley Animal Control at (408)764-0344, Monday thru Friday 8:00 AM -6:00 PM and Saturday 8:00 AM to 5:00 PM. After hours call, (408)764-0344 and you will be directed to the appropriate contact information. To visit the Silicon Valley Animal Control’s website, please click on www.svaca.com

19. Who do I contact to report a stray shopping cart? Citizens can report shopping carts found in the public right-of-way to the store owner, email the City at , or call the Maintenance Division at (408)866-2145 between the hours of 7:00 AM and 3:30 PM Monday thru Friday. Please provide your name telephone number and location of the cart.

Carts found on private property are the responsibility of the property owner. The property owner has the option of either contacting the store owner or contacting the cart retrieval service to remove the cart from their facility.