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911 Education What Is 911?
Nine-one-one is the number to call to get help in a police, fire, or medical emergency. A 911 call is transmitted over dedicated phone lines to the emergency agency (police, fire, sheriff) assigned to the city or area you are calling from. Trained dispatchers then send emergency help as needed.
What Does 911 Do?
A 911 call will automatically connect you to a trained professional who will answer your call, ask you to describe your emergency situation, and send the necessary emergency personnel to your location to assist you.
When Should I Call 911?
911 is for people emergencies only.
It should never be used as a joke or prank
You should call 911 when there is a serious "people" emergency
When there is a real need for one of the following:
There is a crime and you need the police
There is a fire and you need firefighters
Someone is seriously injured or unconscious and you need an ambulance and emergency medical response
How Do I Dial 911?
Make sure you know the exact location and address of the emergency
Pick up the receiver or turn on the phone and wait for the dial tone
Dial or press “9," then”1,” and then “1” again
Wait for the ring and the 911 dispatcher will answer
Never practice calling 911 on a real phone
Remember you do not need any money to call 911 on any pay phone
What Do I Say?
Stay calm, speak clearly, and be prepared to give as much information as possible regarding the emergency when the dispatcher asks you.
Listen carefully to the dispatcher's questions and answer each question carefully.
Remember the dispatcher cannot see your hand or head gestures, signs, or motions. So verbally answer all questions.
The dispatcher can only hear you, so answer all questions verbally.
Do not hang up until the dispatcher tells you it is OK to do so.
Follow the instructions of the dispatcher.
Remember to remain calm and follow the dispatcher’s instructions.